Shipping policy

If you are not satisfied with any product you purchase from OYM, you may return it for replacement, exchange, or refund. The product must be unused/uninstalled, complete and in its original packaging. Installed parts will not be accepted for return/exchange (unless it is a warranty issue). Returns are not allowed on videos, food, closeout parts, or custom orders.

Should a shipment arrive damaged or incomplete, please protest to the delivery person and file an immediate claim with the shipper. To file a claim, a representative of the agency must inspect the package in its original condition. Please note that all shipping damage claims are paid by the shipping company, not OYM. If any further assistance is needed please contact us.