Shipping policy

We ship to addresses in the contiguous United States. We are not set up to take international orders at this time.

Processing time

Orders are picked, packed and handed to the carrier within 1–2 business days. Business days are Monday through Friday, excluding holidays. You will get a confirmation with tracking as soon as your order leaves the shop.

Shipping rates

Shipping is calculated at checkout based on your order total and what is in your cart. Orders totaling $95.01 or more ship free.

Bicycles, eBikes and car racks are oversize and ship at a flat rate instead of the standard rate, so free shipping does not apply to them. The exact amount is always shown at checkout before you pay.

Local pickup

Choose local pickup at checkout and collect your order at 821 Federal Highway, Lake Park, FL 33403. Orders are usually ready within 24 hours, and we will let you know when yours is waiting. Please bring your confirmation email.

Be prepared to cover sales tax when you pick up. Our system can only calculate sales tax from a shipping address, so it is not collected at checkout on pickup orders. Thanks for understanding.

Delivery times

Once a package is scanned by the carrier, how fast it moves is in their hands rather than ours. Transit time depends on how far you are from South Florida. Your tracking link is the best guide to when the order will arrive.

Bikes and special orders

Some bicycles, frames and low-turnover parts are brought in from the manufacturer rather than pulled off our shelves, and a few items ship directly from the brand. If anything in your order is going to take noticeably longer than the normal window, we will contact you rather than leave you wondering.

Damaged or missing shipments

Please inspect your shipment before you accept it. If the box arrives damaged, note the damage with the delivery driver and keep all of the original packaging. Shipping damage is paid by the carrier, not by On Your Mark, and the carrier has to be able to inspect the package in the condition it arrived in order to process a claim. Then get in touch and we will help you work it through.

If tracking shows your order as delivered but you cannot find it, contact us as soon as you can. Carriers keep delivery records for a limited window, so the sooner we open a trace the better your odds.

Addresses

We ship to the address entered at checkout, so please double-check it before you pay. If an order comes back to us as undeliverable because the address was wrong or incomplete, we will gladly reship it once we have the corrected address and the cost of reshipment is covered.

Returns and exchanges

Returns, exchanges and warranty claims are covered separately in our Refund Policy.

Questions

Call us at (561) 842-2453 or send us a message and we will get you an answer.